RETURN & REFUND POLICY
Last Updated: [Date]
Return Window
Customers may request a return within 2 days of delivery.
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Eligible Cases
Damaged product
Wrong item delivered
Size issue (if applicable)
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Not Eligible
Used products
Missing packaging
Final sale items
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Return Process
1. Contact us via WhatsApp or email
2. Share order details and issue
3. We coordinate with Seller
4. Reverse pickup arranged (if applicable)
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Refunds
Processed after seller approval
Takes 5–10 business days
May be issued to original payment method
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Important
Shipping charges may be non-refundable
Final decision rests with Seller after verification
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Unboxing Video Requirement
To request a return or replacement, customers must provide a clear 360-degree unboxing video that:
Starts before opening the parcel
Shows all sides of the package
Has no cuts, edits, or pauses
Clearly shows the issue (damage / wrong product)
Claims without proper video proof may not be accepted.
